About Us

The Beach House at Bayside experience is all about hospitality, the personal touch, and a warm, authentic welcome from passionate Albany locals.

After enjoying some wonderful personal travel experiences over the years  - particularly to the UK and Italy - Janet and Keith Hillam recognised an opportunity to bring the professional hosted experience to their beloved Albany, Western Australia. Janet and Keith are now retired (Keith will be 80 in 2018!) ... but still enjoy visiting and catching up with past guests when in Albany.

We are now really proud to make the Beach House at Bayside our home after moving from Melbourne in 2007 and now run the property with a passionate and dedicated team of Albany locals who bring their care and love of the region to our guests from all over the world.

We both have long and varied histories in the tourism and hospitality industries - having worked in international 5 Star Hotels, major and private events and catering, and restaurants and bars in Perth, Brisbane, and Melbourne. 

We thrive on the face-to-face and day-to-day interactions with guests, which has enriched our lives as tourism professionals and joining "the family busienss" was our great opportunity to make a direct difference with every guest. 

Our team members are our extended family and are employed for their great attitude to life and their desire to create special memories to delight our guests and ensure their experience is seamless, flexible and generous.

We look forward to welcoming you to beautiful Albany and are proud of our recognition from our guests and our industry below.

Best wishes - see you soon!

Sally & Craig Pullin and The Beach House at Bayside Team

Recent Awards and Achievements

Inductee Qantas Australian Tourism Awards Hall Of Fame 2018

Qantas Australian Tourism Award in the Hosted Accommodation category for 2018

Qantas Australian Tourism Award in the Hosted Accommodation category for 2017

Qantas Australian Tourism Award in the Hosted Accommodation category for 2016

Albany’s highest rating property on TripAdvisor over the past years 11 years (since 2006)

TripAdvisor Travellers' Choice Award 2019 (Top 25) for Hotels in Australia for Best Service

TripAdvisor Travellers' Choice Award 2018 (Top 25) for B&B's and Inns for both Australia and The South Pacific

TripAdvisor Travellers' Choice Award 2017 (Top 25) for B&B's and Inns for both Australia and The South Pacific.

TripAdvisor Certificate of Excellence Hall of Fame  x 2 - 2015, 2018

Trip Advisor Travellers' Choice Award (Top 25) Hotels for Romance 2014

TripAdvisor Travellers' Choice Award (Top 25) HOtels for Luxury 2013

TripAdvisor Travellers' Choice Award (Top 25) Hotels for Service 2012 

Inductee WA Tourism Awards Hall of Fame 2019

WA Tourism Award Winner - Hosted Accommodation - 2018

WA Tourism Award Winner - Hosted Accommodation - 2017

WA Tourism Award Winner - Hosted Accommodation - 2016

WA Tourism Award Winner - Hosted Accommodation - 2013