Terms & Conditions

Tariffs

For bookings made within 14 days of the arrival date, full payment is required at the time of booking. Full payment must be received at least 14 days prior to arrival. Payments may be made via bank cheque, direct deposit, or credit card (VISA or Mastercard only).

During peak periods, full payment must be received 14 days prior to arrival due to high demand.

If payment is not received by the required due date, we reserve the right to cancel the booking and apply the applicable cancellation charges (see Cancellation Conditions).

Personal cheques are not accepted.

Keys will not be issued until full payment has been received.

Tariffs are correct at the time of publication and may change without notice.

Tariffs may change in the event of refurbishment. Guests will be notified and may choose to pay the difference or receive a full refund of their deposit. Alternative accommodation will be offered where possible. Where a guest elects to relocate to a higher-value property, the cost difference will be payable by the guest.

Due to Christmas and peak-season demand, guests are encouraged to rebook for the following year during their current stay with payment of the required deposit.

Security Deposits

Credit card details will be held as a security bond and may be used for any claims relating to damages or breaches of terms during the stay.

A tax invoice will be issued for any charges applied.

We reserve the right to make claims against the bond for loss, damage, additional cleaning, or any breach of terms that results in expense or inconvenience.

We may deduct funds from the card on file without further reference to the guest where necessary.

A guest registration form may be required, including name, address, driver’s licence number, and credit card details.

Guest Responsibilities

Vehicles may only be parked in designated areas.

The property must not be used for unlawful purposes.

Guests must comply with all body corporate by-laws (where applicable) and with reasonable directions from management. Failure to comply after a warning may result in termination of the booking.

Guests must not create nuisance or excessive noise or impact the enjoyment of other guests or neighbours. Unruly or offensive behaviour will not be tolerated and may result in termination without refund.

Parties and functions are prohibited unless the property is specifically designated as “Functions Accepted” and prior approval is granted. Breach may result in immediate termination without refund.

Guests are responsible for maintaining general cleanliness during their stay. Smoking is strictly prohibited inside all rooms. Cigarette butts must be disposed of in rubbish bins. Disposal in gardens may incur additional cleaning charges.

Children must not jump on beds. Any resulting damage will be charged to the guest.

Departing guests must leave the property clean and tidy. A standard departure clean is included in the tariff.

No liability is accepted for injury, loss, delay, damage, or inconvenience caused by events beyond our control.

No responsibility is taken for guest property left on or near the premises.

Guests are encouraged to obtain travel or personal property insurance. Guests are responsible for securing the property at all times and will be liable for theft or damage due to neglect.

Damage beyond fair wear and tear must be reported immediately, and costs of repair or replacement must be paid by the guest.

Furniture is not to be moved between rooms or properties. A fee may apply for unauthorised movement.

Lost keys incur a $55 (incl. GST) fee. Lockouts will incur a $50 call-out fee. If the office is unattended, guests may be liable for the cost of gaining entry.

The number of guests must not exceed the registered number. Extra mattresses are prohibited. Overloading the property may result in immediate termination without refund.

Any areas marked as private are strictly out of bounds.

A guest information folder is provided for convenience.

Arrival & Departure Check-in is from 2:00pm. Check-out is strictly 10:00am unless prior arrangements have been made. Fees may apply for late departure without approval. Keys must be returned to the duty manager or reception. Please ensure all personal belongings are collected and the room is securely locked.

Faults & Problems

We reserve the right to relocate guests to alternative accommodation (subject to availability) at our discretion or at the instruction of the property owner. Guests will be notified as soon as possible, and reasonable efforts will be made to ensure satisfaction with alternative arrangements.

Lost property: Where requested, we will attempt to recover and return left items, but accept no responsibility for loss. Postage, packaging, and staff retrieval time must be prepaid. A minimum charge of $27.50 incl. GST applies. Low-value items will be held for two weeks and then disposed of if unclaimed.

Management may inspect the property with reasonable notice, or without notice if a breach is suspected. If a booking is terminated, guests must vacate immediately. We are authorised to take any necessary steps to enforce eviction and removal of property.

Free Wi-Fi: We accept no liability for internet speed or service quality. Any issues will be reported to the provider for rectification.